Privacy Policy

Effective Date: 09/01/2024

1. Introduction

Welcome to Caregiver Compass. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our app and website (“Services”). By accessing or using our Services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

• Personal Information: When you register for an account or interact with our Services, we may collect personal information such as your name, email address, phone number, and other details necessary to provide our Services.
• Care Circle Information: You can create and manage a care circle within the app, sharing information about care recipients, tasks, and other sensitive details. This information is shared only with the members you invite to your care circle.
• Task Management Data: The app allows you to manage and assign tasks. Information related to these tasks, including descriptions, dates, and statuses, may be stored.
• Document Uploads: We provide a secure, HIPAA-compliant section for uploading and storing documents. These documents may include medical records, legal documents, and other sensitive caregiving-related information.
• Resource Usage Data: We collect information about how you use our resources, such as accessing care guides, scheduling calls with care coaches, or exploring local health service providers.
  • Care Coaches: When you schedule a call with a care coach, the coach will only have access to the private information you choose to share during the session.
  • Employee Benefits: If your employer has partnered with Caregiver Compass, you may access employee benefits information through the app. This section is available only to eligible employees.
• Website Information: When you visit our website, we may collect information about your device, browser type, IP address, and browsing activity on our site. This may include the use of cookies and other tracking technologies.

3. How We Use Your Information

• Providing Services: We use your information to provide, personalize, and improve our Services, including managing care circles, tasks, documents, and facilitating access to care coaches and employee benefits.
• Communication: We may use your contact information to send you important updates, notifications, and other communications related to your use of the Services.
• Analytics and Improvement: We use Google Analytics to collect data about how users interact with our app and website. This data helps us understand usage patterns, improve our Services, and enhance user experience. Google Analytics collects information such as the frequency of use, features accessed, and the type of device or browser used. This data is aggregated and anonymized.
• Security and Compliance: We are committed to maintaining the confidentiality of your data. All sensitive information, particularly within the HIPAA-compliant section, is encrypted and stored securely. We adhere to all applicable laws and regulations, including HIPAA, to protect your privacy.

4. Sharing Your Information

• With Your Consent: We will not share your personal information with third parties without your consent, except as necessary to provide the Services you requested.
• Service Providers: We may engage trusted third-party service providers, including Google Analytics, to assist with certain functions, such as data storage, analytics, and customer support. These providers are contractually obligated to safeguard your information and use it only for the purposes for which we engage them.
• Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena, legal process, or government request.

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, or destruction. This includes encryption, secure storage protocols, and regular security assessments. However, no system can be completely secure, so we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance user experience, analyze site usage, and improve our Services. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your ability to use certain features of the website.

7. Your Rights and Choices

• Access and Correction: You have the right to access and correct the personal information we hold about you. You can do this directly through the app or by contacting our support team.
• Data Deletion: You can request the deletion of your account and all associated data at any time. Please note that certain information may be retained for legal or regulatory reasons.
• Communication Preferences: You can manage your communication preferences within the app or by contacting us.

8. Children’s Privacy

Caregiver Compass is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our app and website and updating the effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@mycaregivercompass.com.